FAQ

Frequently Asked Questions

🌍 Do you ship internationally?

Yes! We ship worldwide, serving Jimny enthusiasts across North America, Europe, Australia, and other regions.

📦 Where do you ship from?

All orders are shipped from our main warehouse. We carefully prepare and inspect each order before shipment to ensure a smooth delivery experience.

💰 How much is the shipping fee?

  • Orders under $50: A flat shipping fee of $9.98 applies.

  • Orders over $50: Enjoy free shipping.

⏱️ How long does delivery take?

United States:
2–5 business days after shipment (in rare cases, delivery may take up to 10 days).

International Orders:
7–15 business days after shipment (delivery times may vary depending on customs clearance and local carriers).

📍 How can I track my package?

Once your order has been shipped, you will receive a tracking number and tracking link via email. You can use it to monitor your package status at any time.

🚚 Which carriers do you use?

We work with reliable international carriers, including USPS, FedEx, DHL, and other trusted local delivery partners depending on your location.

🔒 Is my information secure?

Yes. Your privacy and security are important to us. Our website uses SSL encryption technology to protect your personal information and payment details.

💳 What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available during checkout.

❌ Why was my payment declined?

A payment may be declined due to incorrect payment details, insufficient funds, or restrictions from your bank or payment provider. Please verify your information or contact your bank for assistance.

❓ Can I cancel my order?

Orders can be canceled within 12 hours after purchase. After this period, your order may have already entered processing and cannot be modified or canceled.

🔁 Can I return my order?

Yes. We accept returns within 14 days after delivery. Items must be unused, undamaged, and returned in their original condition.

🚫 Are all items eligible for return?

Some products may not be eligible for return due to hygiene considerations, customization, or special-order requirements. Please review our Return Policy for complete details.

🛠️ Do you offer installation support?

Yes. We provide basic installation guidance for our products whenever possible. Many TOPJIMNY accessories are designed for easy installation with vehicle-specific fitment.

For some complex modifications or off-road upgrades, we recommend professional installation to ensure proper fitment, safety, and performance.

If you have any questions about installation compatibility, please contact our support team before placing your order. We are happy to help you find the right product for your Jimny.